SERVPRO® and Insurance
At SERVPRO®, we often work closely with insurance agencies to help individuals and businesses recover from such events. Here's how SERVPRO typically works with insurance agencies:
**First Response and Assessment:** When a disaster occurs, the property owner contacts their insurance company. The insurance company might recommend or directly contact SERVPRO. SERVPRO responds quickly to assess the damage. They document the damage and create a plan for restoration, including estimating the costs involved.
**Coordination and Communication:** SERVPRO communicates directly with the insurance company to discuss the restoration plan and the associated costs. They provide detailed documentation of the damage, including photographs, which is crucial for insurance claims processing.
**Approval and Authorization:** Once the restoration plan and cost estimate are agreed upon between SERVPRO and the insurance company, the restoration work begins. The insurance company authorizes the work based on the provided estimates.
**Restoration Process:** SERVPRO carries out the restoration work, which can include cleaning, repairing, and rebuilding damaged areas. They use specialized equipment and techniques to ensure efficient and effective restoration.
**Continuous Updates:** SERVPRO provides regular updates to the insurance company throughout the restoration process. This helps the insurance company keep track of the progress and ensures that the work is being done as per the agreed plan.
**Completion and Verification:** Once the restoration work is completed, SERVPRO verifies the restoration with the property owner. They ensure that the property is restored to its preloss condition or better. Verification may also involve obtaining the property owner's approval of the completed work.
**Billing and Payment:** SERVPRO sends the invoice to the insurance company for payment. The insurance company processes the invoice and settles the payment directly with SERVPRO.
**Customer Satisfaction:** SERVPRO focuses on customer satisfaction, ensuring that the property owner is happy with the restoration results. They may conduct follow-up surveys or inspections to confirm customer satisfaction.
By working closely with insurance agencies, SERVPRO helps streamline the restoration process for the property owner. This collaboration ensures that the property is restored efficiently and that the insurance claim is processed smoothly, benefiting both the insured party and the insurance company.