Recent Posts

SERVPRO Uses Advanced Equipment to Fight Water Damage in Your Los Gatos Home

8/23/2019 (Permalink)

Couple Using Bucket For Collecting Water Leakage From Ceiling Water damage can inundate your entire home if not treated properly. Call the professionals at SERVPRO for remediation assistance.

Residential Water Damage Restoration In Los Gatos

Life along the Lexington Hills and the Sierra Azul is pretty nice for Los Gatos residents. The weather is a little cooler than much of the surrounding area, and the cost of living is still fairly reasonable. Even disasters are fairly rare, compared to the rest of the state, with water intrusions usually happening thanks to a broken pipe or an old appliance finally giving up. 

Thanks to such mundane sources, Los Gatos water damage is ‘clean’ or uncontaminated by dirt or other particles. That means SERVPRO response teams can restore the home to its original condition without concern over a possible health risk to team members and residents. 

Team specialists begin with removing standing water to stop property, absorbing any more moisture, which slows and stops further damage. Removal also exposes surfaces underwater to the air, which starts the normal evaporation process of drying them. Specialists can augment this process by increasing air circulation in the home using a series of fans at entrances and exits.

Evaporation takes too long for carpets, so SERVPRO team members use extraction wands to dry them. If there is a pad underneath, specialists lift the carpet after extraction, roll it out of the way, and dispose of it. Pads disintegrate quickly after getting wet and are far cheaper to replace than to attempt to dry them. If the floors remain damp, specialists dry it with fans and air movers 

Before laying in a new pad and stretching the carpet back in place, specialists examine the baseboards and walls to see if they absorbed water. If it looks probable, they remove the floor trim and drill a small hole into each affected wall panel. If this does not dry the wall and the space behind it quickly enough, team members use other devices in our equipment inventory to speed up the process to avoid demolition, disposal, and replacement of the soaked and crumbling panels. 

SERVPRO of Los Gatos / Monte Sereno. If you need help removing water from and restoring your home here or in Cambrian Park, Lexington Hills, and San Jose, call our office anytime and any day, at (408) 600-2020 to begin the process of restoring your home.

Click here to learn more about Los Gatos. 

We Have State Of The Art Equipment To Restore Your Los Gatos Home After A Fire

8/7/2019 (Permalink)

We are prepared to assist you 24/7. Our highly skilled and IICRC certified crew is the best in the industry and can restore your fire damaged home.

Necessary Cleaning Actions after Wild Fire Damage in Your Los Gatos Home

Wildfires like the ones experienced in Northern California during the 2018 season are very destructive and usually raze homes in their path to the ground. If your home is not in the direct path, but in the vicinity, you still have to contend with secondary damages because such fires produce thick smoke spread widely by strong winds. The restoration process from such incidents mostly involves cleanup. Our professional restoration services can help. 

The intensity of the wildfires means it reduces most materials it affects to ash. Restoring forest fire damage in your Los Gatos home, therefore, means you have to deal with soot as well as ash. While most of these residues are deposited on surfaces, some remain suspended in the air where they can cause respiratory problems or settle on cleaned surfaces. Our SERVPRO technicians run Air Scrubbers with HEPA filters at the loss site to capture any particulate matter suspended in the air.  

Different materials in your house are wooden, and due to its porous nature, wood readily absorbs soot. Some of the wooden materials such as joists and other structural supports are unfinished which complicates the cleanup process further. Pressure washing can help deal with the residues deposited on such surfaces, although there is a risk of water damage if the excess moisture is not addressed. Our SERVPRO crews carry out steps to dry the affected areas after the cleaning. We might also encapsulate the unfinished wood by painting or applying varnish to counter any effects of soot remnants after fire damage

Upholstery items and carpets tend to collect soot and other residues easily. Failure to clean them properly can lead to staining, and the smoky odor in the house can linger over extended periods. HEPA vacuuming such materials helps remove most of the loose residues. Shampooing and drying synthetic carpets might be necessary to remove oily soot in case it has a chance to set in. Our SERVPRO technicians also use specialized upholstery cleaning machines which apply water-based solutions for wet cleaning or solvents for dry cleaning. 

If secondary damage from smoke makes your Monte Sereno, Cambrian Park or Lexington Hills home uninhabitable, SERVPRO of Los Gatos / Monte Sereno can help. Call us any time at (408) 600-2020. We’re Faster To Any Size Disaster. 

See more about Los Gatos.

Repair or Replace Fire Damaged Possessions- SERVPRO of Los Gatos can Help You Make Those Decisions

7/29/2019 (Permalink)

Even heavy duty metal tools can become damaged beyond repair in a fire. SERVPRO can help you determine which items to repair or replace.

Not Everything is Repairable After Fire Damage in Los Gatos

Not everything in your home needs replacing after fire damage strikes. Depending on the severity of the situation, you may be able to restore or refurbish almost everything in the affected area. However, some belongings may be too far gone to repair, even with the help of a professional damage restoration company like SERVPRO. Take a close look at your belongings to determine whether or not it is worth repairing over replacing them.

Tools, Metal, and Mechanical Parts

Fire damage in Los Gatos can reach any part of your home, including the garage, tool shed, or other storage areas. When metal parts and tools get touched by flames, they usually come out all right. Applying some non-water-based cleaning products and polishes to metallic objects can remove most damage residues.  The cleaning also helps to identify areas that may be permanently damaged rather than temporarily dirtied. However, if you notice any warping, shrinkage, or cracks in the metal, that may be a sign to throw out the part and find a replacement. Metal that has expanded or melted under high temperatures is non-repairable, and if these contortions impede the functionality of the item, they are non-salvageable.


Most fire-damaged electronic items are non-repairable without spending significant amounts of money. Fire damage to circuit boards and sensitive components require care from specialists who may charge substantial fees.  At this point, it is more cost-effective to replace the item. However, often painting surface-level damages or adding replacement part from the manufacturer can repair the item and mask damages. If you're unsure about whether or not the electronic items in your home are repairable, try calling in a SERVPRO inspector.


Restoration of many types of fire damaged fabrics and clothing occurs through power washing in high-end washing machines. Make sure to set the cycle on the most intense settings possible and use scented detergent products to eliminate as much of the smoke odor as possible. Some items may need to be hand-washed, so be sure to read the washing instructions on each article of clothing before throwing them into a machine.

If you want to bring in a professional company to handle fire damage mitigation and restoration for you, call SERVPRO of Los Gatos / Monte Sereno at (408) 600-2020. We stay ready 24/7 to respond to local emergency calls for help.

More about Los Gatos.

If Your Monte Sereno Pool And Spa Experiences Water And Fire Damage, Call Our Technicians!

7/15/2019 (Permalink)

We are available 24/7 at (408) 600-2020, and since we are local, We’re Faster to Any Size Disaster.

More Water Than Fire Damage In Monte Sereno Pool And Spa Store Blaze

Fire damage is traumatic enough without adding severe water damage into the mix. Because soot is caustic, it corrodes surfaces after a short time. When combined with water, not only does it stain and smear, it also creates more damage from the excessive moisture.

SERVPRO mitigated commercial fire damage in a Monte Sereno spa and pool store. An electrical fire began in the ceiling, and the sprinkler system failed to start. The fire caused burning ceiling tiles to fall around a demo hot tub model that was filled with water and running. Once the floor caught on fire, it then melted one side of the demo model, and the water rushed out onto the floor. This helped stop the fire from spreading on the floor but left a large amount of water to clean up.

Because of the propensity of water to migrate, we scoped the property with our moisture detection equipment, including:
    •    probes
    •    thermal imaging
    •    hygrometers

We moved out the undamaged hot tub units and items on shelves in the damaged area for cleaning outside the store, so they were not affected by the moisture or soot during mitigation. We immediately extracted the excess moisture with portable pumps to lessen the drying time. The ceiling tiles received damage from the fire, and we removed the charred debris. Because of the fire in the electrical system, we used our own generators to power our equipment rather than delay restoration services until the property owner had the electrical panel repairs completed.

SERVPRO team members know it is hard for a business to remain closed during mitigation from any type of damage and our goal is to disrupt operations as minutely as possible to get things back to normal with zero reminders of the loss. Even with the scale of the water spill, due to bringing in cleanup services so quickly minimized the loss to the store.

After water extraction and drying along with cleaning away the smoke residues, we then turned our attention to the residual odors left behind. As certified Odor Control Technicians, we have the expertise and specialized equipment to neutralize any level of scent in a property. After verifying the space met drying goals and a final wipe down with our antimicrobial solutions to inhibit mold growth, we gave the property owner a list of the needed repairs to bring the store back to its preloss condition so the store could reopen as soon as possible.

Get your commercial fire damage professionally and quickly mitigated with SERVPRO of Los Gatos / Monte Sereno. We are available 24/7 at (408) 600-2020, and since we are local, We’re Faster to Any Size Disaster.

For more about Monte Sereno click here.

Our Technicians Explain The Damage Caused By Soot In Your Campbell Home

7/8/2019 (Permalink)

No matter how soot and smoke damage affect your home, our SERVPRO of Los Gatos / Monte Sereno team can help you make it “Like it never even happened.”

How Bad Is Soot After Fire Damage To Campbell Homes?

You might not always know what to expect after fire loss incidents affect your Campbell home. As much as you might work to try and get things back to normal as promptly as possible, there are often multiple layers of effects that must get overcome to do this successfully. Understanding fire damage in each of these layers can help homeowners to provide the best possible care for their property immediately following a loss incident, and through the needed professional restoration and recovery efforts to come after.

Smoke residues and soot are two fire damage effects Campbell homeowners can struggle the most with overcoming. Even with experienced individuals capable of handling many potential problems, their residence can experience, soot and wet smoke damage recovery require advanced equipment, products, and tools that our SERVPRO team has to remove entirely. There are two main risks with attempting to remove soot from surfaces and contents of the property without the appropriate approach and equipment:

    •    Improper cleaning techniques can lead to smearing of the residue, which can transfer to new surfaces, areas, and contents of the damaged home.
    •    Without the appropriate products and tools, surfaces and items can become stained during the cleaning process.

Smearing is a substantial issue because it can put previously unaffected and undamaged surfaces and materials in the house at risk. Preliminary approaches to alleviate the bulk of this buildup of soot particulates or thick wet smoke residue involves the use of high-powered HEPA vacuums. These tools not only remove the bulk of this sediment but also reduce these same particulates recirculating through the area.

Staining is another concern that can come from inexperienced soot and smoke recovery approaches. The risk here is that many instances of staining do not appear until days after the “cleaning” occurs. By this point, the damage has already happened, and the only recovery possible is tear out and reconstruction by our SERVPRO professionals.

No matter how soot and smoke damage affect your home, our SERVPRO of Los Gatos / Monte Sereno team can help you make it “Like it never even happened.” No matter when disasters strike, give us a call at (408) 600-2020.

For more about Campbell click here.

Cracking the Code to Commercial Water Damage Remediation in Your Los Gatos Business

6/22/2019 (Permalink)

Water damage can accumulate quickly. Contact SERVPRO at the first signs to investigate the cause and remediate any associated damage.

Plan for a Commercial Water Damage Crisis You Hope Never to Experience in Los Gatos

Successful businesses in Los Gatos always have contingency plans to respond to a broad range of issues and disasters. Usually developed for scenarios concerning the day to day operations of your business, disaster planning should also include what your response should be when a water loss or other crisis endangers your commercial building and its contents. We look forward to working with as you craft this plan.

Like businesses throughout the rest of the country, companies significantly increase their risk of permanent closure if water damage in Los Gatos causes an even short term period of unavailability to customers and the general public. We live in a world where consumers often have many options for goods and services. Make sure you put safeguards in place to protect your business from the reality that nearly 50 percent of commercial endeavors shutter forever after a severe disaster.

SERVPRO has an alternative for our commercial clients. The Emergency Ready Plan and Profile (ERP) is a free, no-obligation service we developed to allow potential disaster recovery customers to work with us to draft a personalized and effective blueprint we use if a crisis occurs.

The process could not be more straightforward. Call for an appointment to consult our experienced management team. After a walkthrough of your commercial building and a discussion to clarify how you do business, we design a water damage remediation plan. While inside your business property, SERVPRO looks for weaknesses and vulnerability concerning how a disaster is likely to affect your operations.

To give us even more details, we encourage commercial customers to use our mobile app, permitting you to share information that could help us react and respond. SERVPRO then merges our assessment with your profile to complete a digital plan accessible 24/7 from any device. Give us the contact information for vendors and contractors who developed your systems. Name trusted employees or family who can act for you if you are unavailable to respond so precious time is not wasted. The faster we take on water damage, the more successful our efforts.

SERVPRO of Los Gatos / Monte Sereno is ready to meet with you to develop an ERP that ensures nearly uninterrupted business operations even after a water loss. Call us at (408) 600-2020 to schedule an appointment today.

Click here for more information about the city of Los Gatos.

Look Here for Property Cleanup and Restoration in Los Gatos!

6/18/2019 (Permalink)

Los Gatos Restoration Services Are Underway with SERVPRO to the Rescue

Why Property Owners in Los Gatos Trust SERVPRO for Restoration Services

You can plan for accidents and take preventative measures to protect your Los Gatos property from water, fire, mold, storm, or other damage. However, the best-laid plans have a way of getting derailed by the unexpected. When disasters happen whether the cause was from a busted pipe under the bathroom sink, flash fire in the kitchen from an overheated pan or lack of ventilation in an attic bringing mold into your residential or commercial property, you need restoration services that handle any type of loss.

Water damage to a Los Gatos property needs to be addressed as quickly as possible to avoid costly future issues such as mold.  The longer building materials and home contents remain exposed to excessive moisture before water removal from a Los Gatos home, the more potential for loss.  Mopping and blotting with towels works to remove water from the surface, but once it has migrated behind areas in a room such as baseboards or subflooring, the situation needs professional water cleanup in your Los Gatos home. 

SERVPRO employees hold certifications (WRT) in several areas of the restoration sciences, including Water Removal Technicians, which gives them working knowledge of water extraction techniques for deeply embedded moisture. We use powerful air movers that do not merely blow air on wet areas in a property. The high-velocity airflow works to pull the absorbed moisture to the surface where our dehumidification equipment captures and ports it away. This deep-drying of both structure and contents inhibits the potential for mold or foul odors to become a problem later.

When fire damage hits a Los Gatos property, it leaves different levels of challenges for our technicians to address. Charred building materials and contents contribute nothing but odor, so SERVPRO technicians perform fire debris removal in Los Gatos homes using controlled demolition techniques to leave as much of the property intact as possible for reconstruction after the completion of restoration services. 

Smoke damage in a Los Gatos residence is both unpleasant and unhealthy to live around, our proprietary methods for smoke damage and soot removal return the home into a clean place where it is safe to live.

Even a small fire in a Los Gatos kitchen often requires fire odor removal applications. SERVPRO technicians receive certifications in Odor Control (OCT) and learn how to neutralize odor-causing molecules, not only cover them. When hot air expands during a fire, it drives soot into porous objects resulting in the need for odor neutralization techniques such as thermal fogging to eradicate foul odors. 

Mold spores exist indoors and outdoors, and therefore mold removal for a Los Gatos commercial or residential property is a misstatement. Our team can reduce the effects down to near-zero. The problem occurs when mold spores find an area of excessive moisture, ambient temperatures, and food such as the wood framework in your attic leads to the establishment of colonies which then spread until remediated.

The first sign that leads many Los Gatos homeowners to mold damage discovery comes from a musty smell that will not dissipate. Professional mold remediation is crucial as improper cleaning and removal techniques quickly spread mold spores. Our technicians are experienced and certified from the Institute of Inspection, Cleaning and Restoration Certification (IICRC) in the remediation of mold (AMRT) and containment methods to inhibit the spread of airborne spores to other areas of the property currently unaffected.  The specialized training SERVPRO technicians receive includes methods of mold colony abatement such as soda blasting which removes dried mold colonies with little surface abrasion.

For Los Gatos property owners, storm damage is the root cause of many secondary damages to both residential and commercial properties. Inadequate flood water removal or drying of an affected property leaves it open for mold growth and weakening of building materials. SERVPRO has portable pumps to quickly extracted small water intrusion as well as truck-mounted dehumidifiers and pumps to handle large-scale water loss. When our technicians arrive onsite, we take preventative measures such as tarping a damaged roof or packing out possessions to our facility for safe storage or restoration as needed. 

Why SERVPRO? We know you have choices when it comes to restoration services in Los Gatos. SERVPRO technicians hold many certifications earned through the Institute of Inspection, Cleaning and Restoration Certification (IICRC.) This organization is widely regarded as the gold standard for best practices and techniques in the cleaning and restoration industry. Because our technicians are local, we are members of the same community as you, and we know unique nuances that apply to Los Gatos such as humidity levels when calculating drying goals during water damage cleanup or mold remediation and restoration services needed after an earthquake or another natural disaster.

In some cases, the damage to the residential or commercial property is so severe the best outcome is to get it ready for reconstruction. Our technicians perform a thorough cleanup of debris and damaged building materials and ensure the structure is clean, disinfected, and odor-free for when the rebuilding starts.

Dealing with insurance after a home disaster can feel overwhelming. When you bring SERVPRO on to mitigate any type of home or commercial property disaster, we can collaborate with both property owners and insurance adjusters during every step of remediation. Part of our standard service includes a detailing listing of ever action taking during the mitigation process and we take photographs of both the structure and contents before and after for expedited processing of insurance claims. We provide our unique CCIS Contents Claim Inventory System to catalog and document the restoration service.

SERVPRO technicians keep up on the latest developments in the restoration sciences. In doing so, we can assist property owners with lessening loss from home disaster events. For example, we utilize the same techniques as the Library of Congress for restoration and cleaning of fire and water damaged books. Thus saving important documents and reading material from being included as a loss and the burden of the cost of replacing items of the property owner.

The SERVPRO of Los Gatos / Monte Sereno team is ready to assist you 24/7 with any restoration services caused by water, fire, mold, or storm. Because we are locally based, We’re Faster To Any Size Disaster. Just call (408) 600-2020. 

Learn more about Los Gatos.

Our Trained Technicians Are Available 24/7 To Restore Your Los Gatos Home After A Flood Disaster

6/17/2019 (Permalink)

When their is a power outage we bring our own source of power to operate the necessary water damage restoration equipment.

Flood Damage Incidents Should Not Bring Your Los Gatos Property to a Halt

Severe weather conditions such as thunderstorms may lead to flood damage. Though most of us understand the need to take steps to prevent basement flooding, some situations may be overwhelming and demand professional help. For instance, weak areas or cracks within the foundation may allow flood water to seep into the basement. When that happens, we end up with damp carpets, and there is a need to pump out the water as well as remove the debris that the water carries into your Los Gatos property.

When our SERVPRO technicians arrive at your home to perform flood damage restoration in Los Gatos we start by inspecting the property. During this step, we determine whether it is safe to enter the site. There are several dangers to expect when you visit flooded properties, and some of them are gas leaks, foundation cracks, chemical spills, and the danger of electrocution. You now understand why we turn off the electricity and seek alternative sources of electricity whenever we are working for you.

Our SERVPRO technicians wear protective equipment when dealing with flood water since it may be comprised of black water, which is highly contaminated. Using the right protective gear during the restoration process prevents possible health effects. If the water is still flowing into the site, it is our work to prevent the flow and put in place procedures of drying the affected items.

To hasten the drying process, we may remove the water soaked items from the site. In some cases, we may enhance the circulation of air within the area by using air movers and fans to speed up the drying process. As wet items lose water, it settles in the surrounding air, and with time, it may condense and cause further flood damage. To prevent such an eventuality, we set up dehumidifiers to absorb the excess moisture. We usually advise the property owner to discard carpets that have been contaminated by flood water.

SERVPRO of Los Gatos / Monte Sereno has highly trained restoration technicians who work 24/7 to make your property appear “Like it never even happened.” Call (408) 600-2020 and get a chance of working with a reliable industry leader.

See more about Los Gatos.

Why We Are The Leader In Fire Damage Restoration In Los Gatos

6/17/2019 (Permalink)

The cleanup and repair of the fire and smoke damage can seem overwhelming to homeowners. We are here to help 24/7 so call us right away.

Trained Technicians and Appropriate Equipment Are Why SERVPRO Delivers Successful Fire Damage Remediation in Los Gatos

Cleanup after a fire crisis in Los Gatos can prove overwhelming. The tasks required to bring a sooty mess back to preloss condition are many and complex. Ordinary cleaning approaches often make things worse, much to your frustration as a homeowner trying diligently to bring order out of chaos. Our focus on research-based strategies that deliver successful results is why our team is uniquely qualified to offer fire remediation to our community here in the foothills of the Santa Cruz Mountains.

The rigorous training our technicians master during the Institute of Inspection, Cleaning and Restoration Certification (IICRC) coursework is why our team is the leader in fire damage remediation in Los Gatos. Certification in multiple remediation specializations is the norm for our crews, streamlining response to complex fire restoration scenarios.  

Frequently firefighting efforts leave large quantities of water and chemicals in your home. Removing the moisture and drying out the structure is essential before soot and smoke cleanup can begin. The familiarity our IICRC-trained technicians have with water damage remediation is another reason why SERVPRO is well-positioned to address all aspects of your fire disaster.

Our service vehicles contain the equipment needed to pump out or extract the firefighting water as well as the air movers, heaters, and dehumidifiers necessary to return moisture levels to normal readings. We also stock a range of tools and products to remove the toxic and corrosive residues deposited after a fire. Flexibility and anticipation of the many ways a fire damages your property are why SERVPRO has your back during this stressful time.

Matching cleaning products and techniques to the fire residues remaining after extinguishing the flames is the key to the most favorable outcome, why SERVPRO provides results that meet or exceed your expectations. Dry, ashy soot vacuums or dry sponges away, while thick, sticky soot needs a cleaner with surfactants and wetting agents that loosen the coating. Protein-based soot often requires a solvent and abrasive tools to dislodge. Our technicians are expert at soot assessment and removal.

Professionalism and attention to superlative customer service are why SERVPRO of Los Gatos / Monte Sereno earns your business for fire damage remediation. Call us at (408) 600-2020 to set up an assessment as soon as possible after the firefighters give the go-ahead.

See more about Los Gatos.

The Quickest and Easiest Way to Fire Damage Remediation in Your Los Gatos Home

5/24/2019 (Permalink)

Fire can quickly affect your home causing widespread damage. This can create a difficult clean up alone. Contact SERVPRO for remediation assistance.

Deodorization of Fire Damaged Items in Los Gatos Homes

With sophisticated equipment designed to reduce the time it takes to restore and recover fire losses in Los Gatos homes, many homeowners see the advantage of trusting our team to help them through every phase of bringing their property back to preloss condition. With odors being a common, widespread symptom for homeowners to contend with after a fire, addressing these concerns must happen swiftly and thoroughly. Even the contents in affected areas of the house can become a magnet for this harsh odor, so these items must get treated as well.

With the arrival of our professionals, we can get to work quickly on addressing these widespread fire damage effects throughout your Los Gatos home with modern practices and advanced tools. We have an array of deodorization products, cleaning agents, and air purification machines that can work to eliminate the presence of foul odors after a fire incident in both the open areas of the property and in the individual affected items.

Our SERVPRO Contents Department can assess the full scope of the damage to your belongings, furniture, and keepsakes in exposed areas of the house. While many of these items might require on-site attention and cleaning with the Esporta Washing system, we also have the tools to begin effective odor removal for these items too. In many cases, thermal and UV foggers can provide enough direct exposure to remove even set-in smells like smoke and charring.

For more complex and embedded scents that can linger after a fire loss incident, our SERVPRO professionals can utilize both our ozone machines for on-site work and our ozone chamber in our facility for the deodorization of multiple items simultaneously. While these approaches are unsafe for humans and pets to get directly exposed to, it is an efficient and effective manner to remove odors from removed contents of your home.

We understand how quickly effects like odors and soot can spread throughout a fire-damaged home, so our SERVPRO of Los Gatos / Monte Sereno team responds fast to get containment established. Whenever disaster strikes, you can count on us to make fire effects “Like it never even happened.” Give us a call at (408) 600-2020.

Click here for more information about the city of Los Gatos.