What our Customers say...
If there was a 6 * this company deserves it and Project Manager Will Smith in particular. From the start of the quote process to the completion of the restoration job, Will was very friendly, attentive, responsive, fast and provided good advice. He was also flexible in working with the Insurance company and SERVPRO is now in my inner circle of contractors for my many properties.
Robert (the owner) of SERVPRO, Aaron and Connie were really helpful and professional. Robert is extremely knowledgeable about mitigating this process. Our bathroom and garage had water damage and they immediately access the damage and had the proper dry-out equipment delivered and installed. Gregory and Robert E. pack-out our garage and took our belongings to storage. They handle our personal belonging with care and were really nice to work with. We would highly recommend this SERVPRO location, Robert & his staff did an excellent job-thanks!
Arin and his team are professional, courteous, knowledgeable, and quite helpful. They did a thorough job of repairing our wall and facilitated testing beautifully. Our repairs could have been a hassle and they moved through everything seamlessly. We are so grateful for their attention to detail and follow through. I highly recommend this group!
The company sent someone out immediately when I had mold from a leak and Ron was especially helpful by talking me through all of what needed to be done.
Water damage to our newly remodeled home. Not fun. First call was to our homeowner's insurance. Second call was to SERVPRO - Los Gatos. Alan arrived with water moisture meters, dehumidifiers, and HEPA Filters. He was quick to follow up and coordinate with our insurance.
In following days, SERVPRO was "johnny on the spot" to arrive, isolate the damaged areas, and then demo the damaged areas. Each person that arrived on site was introduced to my husband and I, and were professional throughout the process. In fact, several of the workers were sympathetic with our situation.
We have 2 small children, and decided to live through the repairs. SERVPRO worked with us to set up containments, perform 2 separate moveouts of our furniture and 2 separate movebacks of our belongings.
Finally, as the construction repairs have now been completed, SERVPRO worked with our insurance to have our carpets cleaned to eliminate the construction dust that migrated into our other living areas.
Bottom line, we have been very satisfied with SERVPRO's services and would highly recommend them to anyone who needs assistance with mitigating home damage, moving, cleaning, etc.
Thank you SERVPRO - Los Gatos!
We used SERVPRO of Los Gatos to clean-up some mold we had in a rental property that was a result of sudden water damage. Not only were they the least expensive (I received bids from 4 different mold remediation companies), they by far were the friendliest and most helpful during the sale, service, and post service process.
The manager, Robert M, spent a lot of time with on the phone, educating me about mold, what the clean-up process would look like, how we would perform the testing, the approximate cost, and how to work with a contractor to rebuild the damaged cabinets. Perhaps most importantly, he worked with our renters to make them feel comfortable and safe while the work was going on.
I highly recommend SERVPRO for price, service, and for making the best of a not-so-fun situation. 5 stars.
On 6-4-12 My home suffered water damage due to a plumbing leak. I filed a claim with my homeowners insurance and they arranged for SERVPRO to come out and dry my home. I worked with Robert, who was extremely professional and helpful. They dried out what they could and removed wet flooring and sheetrock. They even gave me advice on how to work with other contractors, contstruction company and flooring. SERVPRO provided the only positive experience throughout this ordeal. I only wish the construction company was as professional and customer service oriented. Thank you SERVPRO and Robert!
SERVPRO of Los Gatos is a professional, reputable and honest company. I have had the privilege of conducting business with them for the past 6 years. I have referred many clients to SERVPRO of Los Gatos for issues as basic as a door that needed to be boarded up to all-out catastrophe situations. Despite the severity of the claim, SERVPRO of Los Gatos has responded instantaneous to my clients needs and concerns. There were many situations where they went above and beyond any expectation to please our clients to which our clients called us to let us know that his company was nothing short of amazing. Allen, the Marketing Manager, has been nothing but courteous and respectful to my staff and my clients. He often calls us, asking for us by name, and asks if there is anything he can do for us. Allen stops by our office from time to time, and we all consider him a friend, not just a colleague. This is EXACTLY the kind of company you want to do business with when dealing with a loss or a claim.
SERVPRO OF LOS GATOS IS THE BEST! They respond in a timely matter and restore you back to new!!!
There staff in Los Gatos is wonderful! They are truly there when you need them.
Thank you SERVPRO of Los Gatos!!!!!!!!!!!!
SERVPRO of Los Gatos / Monte Sereno is an A + operation !!!! They do great work and are very honest. I wouldn't use anyone else and will recommend them to all of my friends.
I really enjoyed working with SERVPRO of Los Gatos. They took care of our clients needs right away. Allen made it a point to also follow up and make sure the job was handled and the client was satisfied.
They take great care in their customers needs.
SERVPRO of Los Gatos has been amazing to work with, they always take care of their clients and not leave until they are satisfied. This is very important when dealing with emergencies. There is nothing that they cannot handle. The owner is always available, that is rare. I would recommend them over and over
My washing machine overflowed and soaked the nearby areas. I called my insurance company and they referred me to SERVPRO. They quickly came out, got as much water out of the area and then installed dryers and blowers which decreased the potential damage .
They were very efficient and professional and I highly recommend them for this kind of problem
I work as an office manager for an Insurance office and we have had nothing but positive and outstanding feed back form our customers. There response time and quality of there work is beyond outstanding.
Not to mention Servo Pro of Los Gatos are big supporters of the March of Dimes and other non profit organizations in there community.
I highly recommend Servo Pro of Los Gatos. They can be reached at
We had SERVPRO of Los Gatos / Monte Sereno come take care of some major water damage which had occurred in our house this past weekend and I cannot thank the SERVPRO team enough for their great work, effort and timely response.
With Memorial day being a holiday I assumed a majority of places would be closed but fortunately for me, the SERVPRO team answered right away and was at my house within a few hours to repair the damage done. They were completely respectful, professional and friendly.
Their Marketing Manager - Allen K also dropped by to ensure everything was being repaired in a timely manner. I would highly recommend SERVPRO to anyone who has any fire/water damage on their property and I can say with confidence that you will not be disappointed.
Keep up the great work SERVPRO of Los Gatos / Monte Sereno and Thank you very much for the help this past weekend! =)
We had major water damage in our house, SERVPRO Of Los Gatos / Monte Sereno handled all the content in our house. They professionally packed all our of belongings. They took extra care with wrapping and securing all fragile items.
Our content was stored in their secure wherehouse for 3 weeks, and they also took the time to return all content.
They Unwrapped all furnitre and help re install anything that was taken apart. They did an amazing job cleaning up after themselves. They also retunrned at a later date and picked up all boxes and any remaining wrapping material. I was very satisfied with their efficiency professionalims and care they showed for the safety of our content.
I would definitely recommend SERVPRO of Los Gatos / Monte Sereno to anyone in need of emergency water/fire damage.
They were very responsive and very pragmatic in how they went about pricing and doing the job. Other bids I received were loaded to the hilt and would have cost 4 times what was appropriate for the perceived damage. It turned out I only needed preventive measures that were common sense that the layman would understand..
There crew was always on-time, knowledgeable and thorough and did not try to sell excess procedures.
Would definitely recommend them and use them again, if I should be unfortunate enough to need their services again.
Excellent customer service! They came right away and were able to fully diagnose my issues! Will definitely use them again!
I recently worked with Ronald Schmiedeberg at SERVPRO when my condo had a substantial water leak. SERVPRO did the water remediation and also helped to move a tenant in out and of the unit when work needed to be done. Ron and his team were always on time, extremely responsive and very flexible. I will definitely be calling them again for any future water damage/repairs.